Saurabh Singh Bhati

About Saurabh Singh Bhati

IT professional with 19+ years of experience managing and supporting IT infrastructures for both IT and non-IT startups. Proven ability to plan, implement, and oversee day-to-day operations and end-user support. Currently, as Technical Consultant at Vivo Collaboration Solutions Ltd.(Bharti Airtel Limited - formerly UCITMS), I manage end-to-end support for ISP-grade audio-video conferencing solutions for major clients like Bharti Airtel and Indus Towers, resulting in a 15% reduction in support tickets. I resolve 30+ complex escalations weekly, ensuring customer satisfaction. My responsibilities include remote infrastructure management for Grameenphone (Bangladesh\'s largest telecom company) and managing a complex data center infrastructure (300+ rack servers, 50+ switches, 640+ TDM PRIs, 10 SIP PRIs, 80+ MPLS-ILL links), maintaining 99.9% uptime. I also manage hardware firewalls (Fortinet, Juniper, WatchGuard) and VPNs with MFA. Prior to Vivo, I honed skills in vendor management, MIS reporting, system administration, and software licensing at companies like IPEngine Management, Systems Lifecycle, and Sify - iWay. My expertise includes Windows Server administration, Active Directory, network administration, virtualization, cloud telecom solutions (ITFS, DIDs, SIP PRIs, IVR), network infrastructure management (MPLS, ILL, broadband), and security technologies (firewalls, VPNs, antivirus). I\'m also experienced with deploying online collaboration tools (Vidyo, Poly, Zoom). I possess strong leadership and communication skills, effectively collaborating with technical and non-technical stakeholders, including upper management. I mentor and train team members on IT best practices. I\'m adept at multitasking, prioritizing, and meeting deadlines. MBA-HRM, BCA, ITIL, CCNA, MCSE certified. Open to IT Manager/System Administrator/IT Infrastructure Management roles. Connect with me to discuss how I can contribute to your organization\'s success. Regards, Saurabh Singh Bhati +91••••••••79 s••••••••@hotmail.com

Experience

1. Technical Consultant

   airtel

   May 2014 — Present · New Delhi, IN

   Led end-to-end pre- and post-sales support for ISP-grade audio-video conferencing solutions for major clients like Bharti Airtel and Indus Towers, resulting in a 15% reduction in support tickets via Service-Now & Freshdesk.* Managed a complex data center infrastructure consisting of 300+ rack servers supporting both personal & hybrid cloud, 50+ switches, 640+ TDM PRIs, 10 SIP PRIs channels each), and 80+ MPLS-ILL links, ensuring 99.9% uptime.* Oversaw remote infrastructure management for Grameenphone LTD (Bangladesh\'s largest telecom company), maintaining consistent service availability.* Resolved an average of 30+ complex customer escalations per week, coordinating with cross-functional teams (engineering, sales, business development, customer support, channel partners, and vendors) to ensure timely service and customer satisfaction.* Managed and maintained critical infrastructure components, including Polycom and Vidyo audio-video bridges, Oracle Acme Session Border Controllers, routers, L3 switches, firewalls (Fortinet Fortigate 100D and 200D, Juniper SRX1500, WatchGuard), VoIP & Cloud-PBX servers, virtual servers, and provisioning servers.* Designed and implemented cloud-based IVR solutions, enhancing customer self-service capabilities.* Developed and delivered training programs and technical documentation for Bharti Airtel teams across India and end-customers on new audio and video conferencing products and services.* Collaborated with the Quality Compliance teams to ensure adherence to relevant industry standards and regulations.* Contributed to the planning, implementation, and introduction of new systems and technologies with various teams.

Education

• Army School

  Senior Secondary

  2002

• Vinayaka Mission's Research Foundation - University

  Master of Business Administration - MBA

  2009 — 2012

• Kurukshetra University

  Bachelor's degree, Computer Programming, Specific Applications

  2002 — 2005