Saurabh Singh

Account Manager @Coats

New Delhi, IN

Understand products and services offered by Madura Coats and be able to articulate its functions and benefits to Clients.Handle and resolved seller issues or complaints & achieved a high level of seller satisfaction.Managing and driving the growth of the Madura Coats business by building and executing a strategic account plan that delivers on key business opportunities for the Client and Coats.Work with Clients to improve operational aspects of their business in providing a great consumer experience.Conduct deep dive analysis and provide routine reporting on the client business and future Opportunities. Publish recommendations and action plans based on data.Applying market and sales activities to grab new customers, new markets and to build good relation with existing customers to maintain our market share.Taking care for regular collection of payments and various forms related to sales tax from customers.Hands on experience in using SAP tool for generating sales activity report, Clients orders,billings and payments outstanding.Strategic Responsibilities:Ensure higher customer satisfaction through effective coordination with plant /dispatch & customers.Analyze the sales on monthly basis & discuss with operating head for corrective actionOperational ResponsibilitiesConduct Trials for new products and new customers for market developmentMaintain Sales and grow it further with current and new customers.Ensure collections are as per targets for the month.Ensure collection of all statutory forms on a regular basis.Monitor Competition activity.Financial ResponsibilitiesControl Sales & Marketing Expenses to Budgeted levelsForecast Product wise / Customer wise sales on monthly BasisWeekly invoice wise working with team and ensure collection being done as per due date

Bangalore University

Master of Business Administration (M.B.A.), Marketing

University of Lucknow

Bachelor of Business Administration (BBA), Tourism and Travel Services Management