Saurabh Singh
Student at Poornima University || Ex Intern at Internselite || Passionate About Driving Business Growth & Innovation
- Role
- Customer Support Executive at Voylla
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
Experience
Customer Support Executive
Dec 2024 — Present
I assist customers via phone, email, and chat, resolving issues, processing orders, and providing basic technical support. I also help streamline processes and improve customer experience.Key Responsibilities:Assisted customers via phone, email, and chat, ensuring quick issue resolution.Resolved customer inquiries efficiently, reducing the need for escalations.Processed orders, refunds, and tracked deliveries with high accuracy.Provided technical troubleshooting and guided customers through solutions.Maintained detailed records in the CRM to enhance service efficiency.Collaborated with teams to improve customer experience and address concerns.Key Achievements:Improved response time, leading to higher customer satisfaction.Helped streamline FAQs and chat templates to reduce repetitive queries.Assisted in optimizing CRM usage for better workflow management.Contributed to upselling efforts, increasing customer engagement.
Education
Poornima University
Bachelor of Business Administration - BBA
2022 — 2025
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