Saurabh Shukla
Bridging Education, Development & Technology | Driving Digital Transformation through IT Consulting
- Role
- Operations Customer Support at TP
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
Experience
Operations Customer Support
Oct 2025 — Present · Lucknow, IN
Managing customer interactions daily across phone, email, and chat with professionalism and empathy.Achieved and maintained a CSAT score by ensuring quick and effective issue resolution.Consistently met or exceeded SLAs and quality benchmarks.Logged and tracked all customer interactions in CRM systems for accurate case management.Collaborated with cross-functional teams to resolve escalations and streamline processes.Ensured full compliance with data protection and organizational policies.
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