Saurabh Sharma

AVP Operations, GB Certified, AINS Certified

Role: Assistant Vice President at EXL
Location: Ghaziabad, UP, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

Experience

Assistant Vice President
EXL
Jul 2024 — Present · Noida, IN

Education

IMT CDL
MBA; Diploma; B.Com; 10+2; 10th, Business Management; commerce
2011

Skills

Customer Service
Training
Process Improvement
Management
Management Information Systems (Mis)
Performance Management
Crm
Six Sigma
Vendor Management
Service Delivery
Call Centers
Outsourcing
Bpo
Customer Relationship Management (Crm)
Business Process Outsourcing (Bpo)
Leadership
Mis
Transition Management
Team Management

Contact information

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Work email
•••••@exlservice.com
Personal email
•••••@•••••.com
Direct dial
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Current company

EXL

Business Consulting and Services · 59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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Experience

Assistant Vice President

Education

IMT CDL

Skills

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