Saurabh Sharma

About Saurabh Sharma

9+ years experienced professional with 7 years experience in Customer Service, Team Management, Event co-ordination as well as Relationship Management and 2+ years in Data Mining, Alumni Database and Project Management. I have successfully led and executed projects to enhance the company’s position in terms of Client experience and creation of business expansion opportunities through effective relationship management. Efficient Database management, facilitation of accurate internal & external reports, ensuring seamless learner experience, tracking & publishing of relevant reviews, proficient Webinar & Session Moderation, hosting of Surveys and feedback campaign and addressing of queries/complaints have been the key responsibility in my most recent profile at a leading Edutech company. Along the way, I also discovered a new passion: leadership, I’ve led a team of enthusiastic interns on boarded for time-bound projects that helped tremendously in the market visibility, data alignment and improvement of client engagement for the company in year 2021 & 2022. I strived to focus on collaboration, mentorship, and communication, ensuring every team member could be at their best. Throughout my career of 9 years, I have been able to learn the nuances and requisites of various Industries, like Edutech, Event Planning & Management, Employee Benefits, Ticketing & Reservation and various other Customer Services and Sales oriented businesses processes managed by leading outsourcing companies. Overall, I find the ability to combine my technical capabilities with leadership incredibly fulfilling, and I aim to carry my past experiences forward, ensuring I can embrace past lessons while continuing to grow.

Experience

1. Agent Experience Associate

   Fabstudio Real

   Apr 2023 — Present · Mumbai, IN

Education

• Mahatma Education Societys Pillais College of Education Chembur Naka Mumbai 400 071

  H.S.C, Business/Commerce, General

  2006 — 2008