Saurabh Sharma

About Saurabh Sharma

Seeking challenging position with a reputed organization which provide opportunities for professional growth and advancement, where I can utilize my experience and acquired skills towards becoming a valuable team member.

Experience

1. Lead for Cmdb Implementation

   Tech Mahindra

   Aug 2022 — Present · Mumbai, IN

   Planning, Design, Deploy and Support of IT Service Management, Asset Management.Developed and implemented asset management architecture solutions, integrating with different sources (. i.e. discovery tools) and ServiceNow platforms to enhance asset tracking and reporting capabilities.Coordinating with the Process Owners in collecting functional requirements as well as pro-actively advise on capabilities to better meet the business goals. Plan & executive strategies towards project planning, implementation, testing and go-live. Good understanding of ITSM Process, ITIL V4 certified.Experience in implementing ServiceNow IT Asset Management (HAM & SAM), ITSM, CMDB, Discovery solutions, best practices, and industry trends.Identify and resolve discrepancies and accuracy issues of CMDB.Work on discovery tools both agents based and agentless.Evaluate tools used for discovery coverage and frequency value of data updates.Accessing customer’s service management process and recommended the enhancements based on ITAM leading practices.Assist with activities around IT assets Discovery (e.g, Network Devices, Servers, Applications, Databases), classification, and inventory to gain an understanding of the full IT landscape.Assist the client in managing inventories across the organization, normalizing information across inventories, and reconciling with different source inventories.Work on CMDB tools such as ServiceNow to pull data exports, create dashboards and update data attributesLed cross-functional project teams in the deployment of asset management systems, managing project timelines, budgets, and resource allocation.

Education

• Symbiosis Pune

  MBA/PGDBA, Finance & Human Resources

  2011 — 2013

• Maharashtra State Board of Secondary & Higher Secondary

  H.S.C, English, Hindi, Accounts, Economics, Secretarial Practice, Business Law

  1999 — 2000

• Maharashtra State Board of Secondary & Higher Secondary

  S.S.C, English, Hinidi, Marathi, Maths, History

  1997 — 1998

• University of Mumbai

  Bachelor of Commerce (B.Com.), 2003

  2002 — 2003