Saurabh Shandilya
Specialist Leader
- Role
- Specialist Leader at Deloitte
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Saurabh Shandilya
Professional Snapshot- Results-oriented professional with 22+ years of extensive experience in the areas of – Data Center and Cloud Operations, Strategic Business Development, Relationship Management (CxO Level), P&L Ownership (USD 50M+), Process Consulting, Program and Delivery Oversight- Proven track record/experience in successfully delivering solutions in the areas of Cloud Transformation, end-to-end infrastructure managed services, automation enablement, digital application transformation and support services, Enterprise SaaS, Analytics and AI, BPO Services- Demonstrated success in meeting operational SLA’s and maintaining the quality of service with improved margin percentage and revenue growth. Held roles across the spectrum: Project/ program management, Service Delivery Management, Client Relationship Management, Vendor Management and Global P&L Ownership, Infrastructure Operations, Stakeholder management, opportunity mining, contracting, pricing and terms negotiations, C-Level presentations, Vendor management, business planning & budgeting: owning revenue and margin- Experience in US, UK and India across several industries -Energy & Utility, Information Technology, Telecom and Knowledge Process industry.
Experience
Specialist Leader
Jul 2022 — Present · Houston, TX, US
Education
Senior Secondary School, Class XII Dayawati Modi Academy, Modipuram
Bachelor's degree, BHM
School of Advanced Study, University of London
Business Administration and Management, General
2004 — 2005
Institute of hotel management catering technology and applied nutrition
Bachelors of Hotel Management, Catering Technology & Applied Nutrition
1997 — 2000
Skills
- Market Research
- Business Process
- Transition Management
- Process Improvement
- Performance Management
- Crm
- Itil
- Team Management
- Telecommunications
- Analysis
- Outsourcing
- Pre-Sales
- Management
- Forecasting
- Customer Service
- Team Leadership
- Erp
- People Management
- Offshoring
- Project Planning
- Training
- Customer Satisfaction
- Sla
- Troubleshooting
- Sales
- Service Delivery
- Technical Support
- Business Analysis
- Process Management
- Computer Hardware
- IT Service Management
- Change Management
- Cisco Technologies
- Leadership
- Process Excellence
- IT Operations
- Mis
- Business Development
- Project Management
- Vendor Management
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