Saurabh Sarkar
Sr. System Engineer - Cognizant 💼 Ex-Amazon, Ex-RJIL, Ex-Efrac PGDBM - NMIMS | Lean Six Sigma - Green Belt Business Insights & Automation | MySQL | Python (Selenium, Pandas, Numpy, Matplotlib) | Power BI | Tableau
- Role
- Senior System Engineer at Cognizant
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Saurabh Sarkar
Optimizing IT Service Operations | Driving Process Excellence & Automation With a…
Experience
Senior System Engineer
Mar 2025 — Present · Kolkata, IN
My role as a Senior Systems Engineer includes handling & managing critical IT incident related requests on the ServiceNow platform. My responsibilities include configuring ServiceNow’s IT Service Management (ITSM) module to handle user requests and incidents, ensuring timely resolution and high user satisfaction. I actively handle user calls, troubleshoot issues, and implement solutions to mitigate incident recurrence adhering to ITIL best practices
Education
Kendriya Vidyalaya
Bachelor of Science (B.Sc.), Bio Science
1998 — 2010
West Bengal State University, Kolkata
Bachelor of Science (B.Sc.), Zoology/Animal Biology
2010 — 2014
Skills
- Employee Engagement
- Customer Relations
- Microsoft Excel
- Business Development
- Performance Management
- Customer Service
- Life Sciences
- Database Maintenance
- Data Analysis
- Science
- Teaching
- Employee Relations
- Strategic Planning
- Team Management
- Molecular Biology
- Microsoft Office
- Food Safety
- Statistics
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