Saurabh Saini

Assistant Manager @Angara Ecommerce Pvt. Ltd.

Gurugram, IN

Managing the operations of support, service, and success teams to ensure seamlessfunctioning and achievement of goals.Develop and implement new processes, focusing on adoption and continuous improvementto enhance productivity.Partner with cross-functional teams locally and globally to drive continuous vertical andhorizontal process improvements at scale.Coordinate with internal and external stakeholders to achieve organizational objective.Manage and monitor programs related to Customer Satisfaction (CSAT), Net Promoter Score(NPS), and customer loyalty initiatives to drive positive outcomes related to CustomerSatisfaction (CSAT), Net Promoter Score (NPS), and customer loyalty initiatives to increaseproductivity.Conduct detailed analysis of key metrics such as productivity, call flow, complaint resolution,lead generation, and roster management to identify trends and opportunities for optimization.Performing quality audits on pilots & ongoing programs; training and implementation on thechanges to drive high-quality outcome.

Delhi University

Bachelor of Commerce - BCom, Business/Commerce, General

Sanatan Dharam Public School

B.com, Commerce