Saurabh Saurabh Kumar Singh
Team Leader – Flipkart | 5+ Years in Operations, Quality & Performance Management | BFSI (Muthoot Finance, Mutual Fund), Honda (HMSI) & Mother Dairy | Compliance & RCA | NISM V-A | TTT
- Role
- Team Leader at Startek India
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Saurabh Saurabh Kumar Singh
I’m a quality-focused customer experience professional with over 4 years of hands-on experience in customer service, quality auditing, team coaching, and process improvement across leading brands like Muthoot Finance, Honda (HMSI), and Mother Dairy.My strength lies in identifying gaps, coaching teams toward higher standards, and driving measurable improvements. Whether it\'s managing escalations, leading quality initiatives, or collaborating with training and operations, I bring a balanced approach of empathy, process understanding, and accountability.Certified in the B.L.A.S.T. Train the Trainer Program and the Quality Spectrum Program, I’ve contributed to major training tools like call simulators and performance improvement plans that raised quality scores by over 15%.I’m now looking to step into a larger role where I can drive quality, compliance, and team growth at scale — with a strong commitment to customer satisfaction and operational excellence.
Experience
Team Leader
Feb 2026 — Present · Noida, IN
Education
Veer Kunwar Singh University (VKSU), Arrah
Bachelor of Science - BS, Mathematics
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