Saurabh Pandey

About Saurabh Pandey

Analytical Data-driven Results-oriented Professional with 18 years of experience; well versed in forecast management and strategic sales planning with a proactive approach to solving problems that enable sales and enhance the bottom line.• Providing Sales Analytics to C level sales leadership for holistic decision making• Proven ability to leverage data analysis to identify trends and improve team performance. Expertise in MIS & CRM management, sales forecasting, and cross-functional collaboration.• Skilled in developing and implementing strategies that maximize sales performance and customer satisfaction.CORE COMPETENCIESStrategic Business PlanningMetrics/Data Analysis Sales OperationsProcess Improvement Revenue & Pipeline Growth Resource Optimization High-Impact Presentation Customer/Vendor RelationsMarket Research & Analysis

Experience

1. Group Operations Manager

   Tech Mahindra

   Jan 2023 — Present · Hyderabad, IN

   Developed dashboards with key metrics like revenue forecasts, headcount, EBITDA, and pipeline.• Assisted in preparing sales strategy plans and organized cadence calls, delivering actionable insights on targets vs actual and pipeline progress.• Collaborated with Sales Heads to monitor and analyze key sales performance indicators, leveraging data pipelines and analytics for strategic decisions. • Captured revenue and EBITDA details for quarterly incentive calculations, collaborating with finance and C&B teams for accurate payouts. • Implementing changes in the organizational structure based upon management guidelines• Preparing Balance Score Card for Sales Heads and monitoring their performance periodically• Monitoring the functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction levels• Setting out quality standards for various operational areas, ensuring high-quality customer experience while adhering to the SLAs and work processes• Leading the annual sales target setting process; finalizing the overall Group level target and breaking it down further to the IBG, IBU and customer level working closely with the Sales Heads, CEO, CFO & CPO Backoffice.• Ensuring:o Annual sales targets are in sync with vertical & competency level targets decided during the annual sales meet & target letters are rolled out to the rainmakers and quarterly changes are incorporatedo New sales joiners are handed out their target letters within 4 days of joiningo Daily queries related to targets are responded to in a timely mannero Audit queries are responded to with proper data back-ups

Education

• Asia Pacific Institute Of Management

  Postgraduate Degree, Business and Personal/Financial Services Marketing Operations

Skills

• Program Management
• Requirements Analysis
• Business Analysis
• Data Modeling
• Pre-Sales
• Process Consulting
• Business Process
• Gap Analysis
• Business Requirements
• Team Management
• IT Strategy
• Business Intelligence
• Project Management
• Requirements Gathering
• Analysis