Saurabh Pal
Global Escalations | Expedia Group BITS Pilani
- Role
- Associate - Global Escalations at Expedia Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Saurabh Pal
Driven by a passion for client excellence, I excel in the dynamic airline and corporate travel sectors. My expertise lies in efficiently managing airline schedule changes and irregular operations, ensuring smooth travel experiences. I\'m a proven revenue generator, consistently recognized as a top performer through strategic upselling. Proficient in GDS systems, airline ticketing, and refunds, I leverage my comprehensive industry knowledge to deliver effective solutions. My approach is rooted in proactive problem-solving and a deep commitment to customer satisfaction. I thrive in fast-paced environments, using my skills to navigate challenges and achieve optimal outcomes.
Experience
Associate - Global Escalations
Jun 2025 — Present · Gurugram, IN
Configuring, and consuming travel-related services.• Research, analyze, and resolve complex cases by leveraging multiple tools and data sources.• Communicate effectively and empathetically with customers, partners, and stakeholders to ensure timely resolutions.• Handle escalated issues, provide clear next steps, and follow through until resolution or appropriate handoff.• Document case records thoroughly for seamless support and continuity.• Identify recurring issues, propose process improvements, and recommend self-service tools to reduce effort and enhance customer experience.• Manage multiple tasks, prioritize effectively under tight deadlines, and maintain high service standards.• Build product knowledge and share insights to improve customer adoption and satisfaction.• Utilized GDS (Amadeus, Farelogix, NDC Tools) and Salesforce to provide accurate solutions and ensure the best resolution for client issues.
Education
Birla Institute of Technology and Science, Pilani
Software Development & Information Systems
2025
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