Saurabh Mishra

About Saurabh Mishra

Seasoned product leader with 20+ years of experience driving digital transformation and…

Experience

1. Global Director of Product

   Optum

   Jul 2017 — Present · Hyderabad, IN

   Spearheaded AI-driven product innovation by leading the development of a Retrieval-Augmented Generation (RAG) knowledge management platform, empowering call center agents with instant, accurate responses and improving first-call resolution and customer satisfaction.Designed and launched LLM-powered auditing agents that automatically evaluate customer calls, deliver feedback, and score agent performance, strengthening quality assurance and coaching effectiveness.Established the Agentic Factory, a scalable platform of generative and specialist AI agents orchestrated into workflows to achieve measurable business outcomes across healthcare services.Enhanced team productivity and efficiency by embedding AI tools into product management workflows, accelerating research, backlog prioritization, and roadmap planning.Drove enterprise-wide digital transformation through strategic initiatives including Rx Platform, Provider Data Platform, Provider MDM, Client SOT, and Consumer 360—enabling data consolidation, standardization, and modernization.Defined and executed product vision, strategy, and technical roadmaps aligned with regulatory requirements, market trends, and innovation priorities, ensuring continuous delivery of high-impact releases.Led cross-functional global teams in Agile and Lean environments, implementing onshore–offshore delivery models to ensure seamless execution and scalability.Partnered with UX, Engineering, and Architecture to elevate product capabilities and user experience, while fostering innovation in healthcare payer and provider ecosystems.Collaborated with executive leadership and technology partners to prioritize strategic investments, accelerate speed to market, and strengthen Optum’s position as a leader in digital healthcare.Contributed thought leadership through white papers, webinars, and industry forums, showcasing expertise in healthcare innovation and shaping industry perspectives.

Education

• IIHMR University

  MBA, Management

  2003 — 2005

• Indian Institute of Management Ahmedabad

  1 year General Management (Online mode)

• Dr. B. R. Ambedkar University, Agra

  Bachelor's degree, Computer Programming, Specific Applications

Skills

• Program Management
• Research
• Project Planning
• Hospitals
• Management
• Healthcare Information Technology
• Product Management
• Pre-Sales
• Process Improvement
• Business Process
• Business Analysis
• Analysis
• Project Management
• Crm
• Sdlc
• Healthcare
• Visio