Saurabh Mahajan

About Saurabh Mahajan

I am a Training & L&D leader with 9.5+ years of experience building and scaling global onboarding and performance enablement systems in complex, high-growth environments. My work has focused on standardizing fragmented training ecosystems, improving frontline performance, and aligning learning execution with measurable business outcomes.At Amazon, I have led training initiatives impacting employees across India, North America, and the UK—working at the intersection of Training, Operations, HR, IT, and Quality. My experience spans global onboarding, Train-the-Trainer programs, SOP standardization, and performance delivery and recovery frameworks, with a strong bias toward data-led decisions and scalable execution.What I bring to the table: • Scaling global onboarding and new-hire training programs across regions and workflows • Reducing time-to-proficiency while improving quality, FPY, and attrition outcomes • Standardizing SOPs, training plans, and delivery models across geographies • Designing and running Train-the-Trainer programs to enable consistent execution • Using LMS and performance data to diagnose gaps and deploy targeted interventions • Driving cost efficiency without compromising training effectivenessOn the delivery side, I have been accountable for new hire batch success, consistently driving stronger outcomes across: • First Pass Yield (FPY) • Quality and productivity metrics • Hygiene and compliance metrics • Throughput — ensuring a higher proportion of hires successfully transitioned into OperationsA core strength is the ability to dive deep into training, quality, and performance data—identifying underlying issues that are not immediately visible at the surface level, and translating those insights into targeted coaching plans, training interventions, and systemic fixes.I operate best in environments where ambiguity is high, systems are evolving, and outcomes matter—bringing structure, discipline, and clarity without slowing execution.I am currently open to Training / L&D Manager roles where the mandate is to lead teams, manage training delivery at scale, build, standardize, and scale training systems that materially improve frontline performance through strong execution and data-backed decisions.

Experience

1. Training Manager

   Amazon

   Sep 2022 — Present · Pune, IN

   Led global onboarding and training delivery across India, North America, and the UK, impacting frontline employees in high-volume, complex operational environments. • Managed trainers and training teams—owning performance management, development, promotions, and attrition while maintaining delivery stability across multiple new-hire batches. • Owned new hire batch success end-to-end, consistently driving stronger outcomes across FPY, quality, productivity, hygiene, and throughput metrics. • Reduced time-to-proficiency from 9 to 6 weeks by redesigning training plans and piloting delivery changes later adopted more broadly. • Standardized global onboarding SOPs and training plans, aligning regional methodologies into a unified execution model. • Designed and delivered Train-the-Trainer programs to ensure consistent training quality and adoption across geographies. • Diagnosed performance issues through deep data analysis (LMS, quality, and operational metrics) and translated insights into targeted coaching and training interventions. • Drove cost efficiencies exceeding $300K through training optimization, content rationalization, and improved batch throughput.

Education

• Pimpri Chinchwad Education Trust'S. Pimpri Chinchwad College Of Engineering

  Bachelor of Engineering (B.E.), Mechanical Engineering

  2012 — 2016