Saurabh Madan
Associate Director - Enterprise Service Management at NTT DATA Inc.
- Role
- Associate Director - Enterprise Service Management at NTT DATA, Inc.
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Saurabh Madan
Saurabh is a global ITIL best practice leader and consultant with over 17 years corporate…
Experience
Associate Director - Enterprise Service Management
Feb 2021 — Present
Education
Symbiosis Institute of Business Management, Pune
Master of Business Administration - MBA
University of Delhi
Bachelor of Commerce - BCom
Lancer's Convent
High School
Skills
- Process Enhancement
- Service Desk
- IT Service Management
- Problem Management
- Itil V3 Foundations Certified
- Sla
- Global Delivery
- Itil Certified
- Bmc Remedy
- Leadership Imperative
- Sdlc
- Business Continuity
- Sla Management
- Business Process Improvement
- Resource Optimization
- Process Improvement
- IT Operations
- Customer Service
- Service-Level Agreements (Sla)
- Essentials of Management
- Team Management
- Escalation Management
- Itil Process
- Service Operations
- Technical Support
- Service Delivery
- IT Management
- Analysis
- Incident Management
- Microsoft Excel
- Service Improvement
- Business Analysis
- Disaster Recovery
- Project Delivery
- Itil
- Crm
- IT Service Delivery
- Management
- Managed Services
- Help Desk Support
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