Saurabh Kumar
Customer Success | Solution Consulting | SaaS Retention & Revenue Growth | Enterprise Account Management
- Role
- Senior Customer Success Manager at Storehippo
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Saurabh Kumar
Senior Customer Success Manager with 6+ years of experience driving post-sales success…
Experience
Senior Customer Success Manager
Aug 2022 — Present · Gurugram, IN
Own end-to-end customer lifecycle for enterprise and Platinum-tier SaaS customers, from onboarding to renewals and expansion• Manage a portfolio of 25+ enterprise accounts, supporting $3M+ ARR with 92%+ renewal rate• Lead and mentor a 6-member Customer Success team across onboarding, adoption, and escalations• Reduced churn by 18% YoY through proactive customer health monitoring and executive alignment• Drive renewal forecasting, churn risk management, and expansion opportunities in partnership with Sales• Conduct QBRs and executive reviews, tying product adoption to measurable business outcomes• Act as escalation owner for high-risk enterprise accounts• Manage global customer relationships across USA, Middle East, and Asia regions• Worked with enterprise brands including Hero MotoCorp, Amul, OYO (G6 – USA), Dow Chemicals, SBI Life, and Urban Company
Education
LBS Sr.Sec.school,RK Puram New Delhi
Senior Secondary
2014 — 2016
Lovely Professional University
Master of Business Administration - MBA
2021 — 2023
Lovely Professional University
B.TECH
2016 — 2020
DAV Public School,Sec37 Faridabad
Secondary
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