Saurabh Katara
Manager - Customer Service, Field Operation
- Role
- Aera Service Manager at Kent RO Systems Ltd.
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Saurabh Katara
I am having 9 Years + experience in After Sales Service and Operations in Consumer and Durable industry Ex- Eureka Forbes Ltd. Product line - Water Purifier, Air Purifier, Kitchen Appliances, Fans, Vacuum Cleaner, Water Softner
Experience
Aera Service Manager
Oct 2020 — Present · Delhi, IN
Currently heading South Delhi in Service Division Worked in territories of Haryana Product categories - water purier, vacuum cleaner, air purier, kitchen appliances Manage service operations through service franchisees Manage spare inventory at franchisee end Manage on the job training for new technicians including the soft skilled training Revenue generation through annual maintenance contracts Maintain turnaround time for complaints New project of recruiting new technicians from ITI colleges and upgrade the quality of service Responsible for dealers and customer’s satisfaction
Education
B.S.A.COLLEGE OF ENGINEERING AND TECHNOLOGY, MATHURA
Engineer’s Degree, Electronic and Communication Engineering
2009 — 2013
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