Saurabh Kannankattil

About Saurabh Kannankattil

A seasoned Business Process & Project Manager with over 11 years of experience, specializing in enhancing business processes and customer experience for organizational success. Proficient in managing KPI reports, data analysis, and leading customer excellence initiatives. Holds certifications in ITIL, Scrum, Six Sigma Black Belt, ISO 9001:2015 and ISO 27001. Expert in digital transformation, including the implementation of AI tools like ChatGPT, focusing on process design, analysis and implementation to improve cost, time, and quality efficiencies. Strong relationship builder with stakeholders, offering innovative solutions for business value. Experienced in managing digital and IT projects in the Middle East and Asia Pacific, employing methodologies like PDCA, BPM, and Project Management.I have also gained experience as mentioned below1) Data & Business Analytics2) Business Process & Strategic Management3) SAP CRM Management4) Cost Control Management5) Change Management: E-Commerce & Digitization6) Customer Service Management7) ISO 9001 QMS & BPM8) Internal Audit: Business Process & Transformations 9) Service delivery10) Project Management

Experience

1. Manager - Product Owner Global Customer Excellence Hamburg Headquarters

   Hapag-Lloyd AG

   Aug 2025 — Present

   Satellite reporting directly to HQ Hamburg, Germany ensuring alignment with enterprise product vision and strategy. • Product Owner Manager driving and supporting global booking system transformation from legacy platforms to cloud. • Leading process re-engineering and continuous improvement initiatives across regions. • Collaborating with cross-functional global teams to deliver scalable, future-ready solutions.

Education

• Welingkar Institute of Management

  Post Graduate Program , Logistics, Materials, and Supply Chain Management

  2015 — 2016

• The University of Texas at Austin

  Post Graduate, Data Science and Business Analytics

• National Stock Exchange

  Certificate, Investments and Securities

• iiiEM - International Institute of Import and Export Management

  Diploma, Logistics, Materials, and Supply Chain Management

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering

  2009 — 2009

• Welingkar Institute of Management

  Diploma, Export import management

  2015 — 2015

Skills

• Export
• Leadership
• Customs
• Liner
• Customs Brokerage
• Freight Transportation
• Marketing
• Transportation Management
• Export Documentation
• Cargo
• C
• Port Management
• Import Logistics
• Supply Chain Management
• Photography
• Microsoft Office
• Freight Forwarding
• Stock Trading
• Operations Management
• Management
• Negotiation
• Marketing Management
• Social Media Marketing
• Warehousing
• Microsoft Excel
• Logistics Management
• Social Services
• C++
• Equities
• Web Design
• Import Export
• Import/Export Operations
• International Logistics
• Shipping
• Teamwork
• Ocean Freight
• Team Management
• Container Shipping
• Business Development
• Sales & Marketing