Saurabh K.

About Saurabh K.

Regarded as a Seasoned Project Operations Management Professional, I present myself as a qualified professional with an extensive background in completing projects in line with time constraints and budgetary aspects. A significant chunk of my 6+ years of experience has been at the fore of many organizations striving to impact and complete their projects. I have exhibited a documented history of managing multi-disciplinary projects as per time, costs, budget, and client requirements, with the supreme excellence possible. Over the years, I have proven skills in rendering services while ensuring elevating customer satisfaction as per the defined SLAs. I have acquired remarkable proficiency in driving the enhancement of project management processes, tooling, and templates to improve the project management function; developing an overall project plan based on company policies & procedures, including identifying milestones and deadlines I have built an excellent track record in executing the future state by adopting a data-driven approach, assessing business performance, determining root causes of problems, and facilitating the change management program. I hold distinction in supporting the delivery of targeted results across dimensions of client service operations Connect to me at s••••••••@gmail.com.

Experience

1. Client and Operations Director

   Talenthiree

   Oct 2022 — Present

   Identify client’s requirements and targets. Build long-term relationships with key clients. Address client’s concerns in a timely manner. Help sales team up-sell or cross-sell services. Participate in change management strategic planning incorporating input from stakeholders, internal support staffand external factors. Supervise employees and assesses performance to determine training needs and define accurate plans fordecreasing process lags. Build partnerships with diverse internal teams and operations departments to streamline processes. Train and regularly mentor managers on performance-oriented strategies and coaching techniques. Initiated and established company wide training initiatives creating presentations, launching programs, andfacilitating sessions while enhancing employee morale and sense of team collaboration. Responsible for hiring,scheduling, disciplinary actions, approving leaves and prioritizing work load.

Education

• Savitribai Phule Pune University

  Bachelor of Engineering - BE