Saurabh Joshi
Team Leader | Business Analysis & Process Optimization Leader | Lean & SCQA Specialist | Driving Client Success
- Role
- Team Lead at NielsenIQ
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Saurabh Joshi
With over a decade of experience in business analysis, data inquiry management, and process optimization, I specialize in leveraging Lean methodologies, SCQA, and 5 Whys to enhance operational efficiency. Passionate about leading high-performing teams, driving client satisfaction, and implementing impactful data-driven strategies. Currently leading a 12-member team at NIQ, delivering a 35% productivity boost and an 80% reduction in escalations. Let\'s connect to discuss insights and opportunities!
Experience
Team Lead
May 2022 — Present · Chennai, IN
Technical & Analytical Skills:Data Analysis & Visualization – SQL, Python, Power BI, MS ExcelRoot Cause Analysis – SCQA, 5 Whys, Data ValidationQuality Control & Assurance – Reducing errors, ensuring data accuracyLeadership & Management Skills:Team Leadership & Coaching – Managing & upskilling a high-performing team Stakeholder Management – Collaborating with cross-functional teams (Operations, Client Success)Client Inquiry & Escalation Management – Reducing escalations, improving resolution timePerformance Optimization – Boosting team productivity, driving engagementBusiness & Communication Skills:Client Relationship Management – Enhancing satisfaction scores, resolving issues efficientlyBusiness Analysis & Problem-Solving – Identifying inefficiencies, implementing solutionsStrategic Decision-Making – Aligning team objectives with business goalsPre-Sales & Business Development Support – Acting as SME for retailer measurement processes
Education
Gujarat Technological University, Ahmedbabd
Master of Business Administration - MBA
2013 — 2014
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