Saurabh Jha
Lead WFM @ Concentrix || Ex Taskus
- Role
- Lead Workforce Management at Concentrix
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Saurabh Jha
As a lead workforce management specialist, I leverage my expertise in cloud telephony…
Experience
Lead Workforce Management
Sep 2024 — Present · Chandigarh, IN
Preparing Bay Plan for more than Associates/ SME/TL\'s with limited number of seats, to avoid system crunch• Preparing performance data for Operations & Client• Cater to real time ad-hoc requests as per requirement• Preparation of weekly performance / KPI reports and maintaining performance dashboards• Preparing ad-hoc reports & analysis for management reporting• Preparation of daily / Weekly / Monthly reports• Resolve escalated issues and requests from the site management• Root cause analysis of SLA deviations, action plan development and resolution• Monitor real-time queue, schedule adherence & attendance.• Key daily exception requests and update schedules• Schedule ADHOC intra-day training requests and update schedules
Education
Govt Post Graduate College, Sector-11
Under Graduate
2015 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.