Saurabh Jaiswar
Technical Support Engineer in Cybage Software
- Role
- Technical Support Engineer at Cybage Software
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Saurabh Jaiswar
To work in the field of linux & looking forward to an exciting and challenging career with an organization that provides excellent working environment and opportunities.
Experience
Technical Support Engineer
Jun 2021 — Present · Pune, IN
Providing support to the client’s Infrastructure as a Technical Support Engineer. Managing and assigning team about daily tasks related to Monitoring Servers. Publishing Reports to Client & management for quarterly business review. Proactive lead support to onsite engineers for installation & troubleshooting. Handling crisis bridges and customer calls for severity issues. Working on various infrastructure monitoring tools such as Nagios, Splunk and AppDynamics for OS and application monitoring configuration and integration. Provisioning Linux server as per the client Linux servers. Performing OS patching of Red Hat Linux servers. Troubleshooting issues related to the red hat Linux servers. Working on Installation and Administrating LVM’s on Linux servers as per requirements. Reviewing system and application logs to analyze issues. Working on basic operation of F5 load Balancers Escalating complex problems to the appropriate support specialists.Working on creating vendor cases for RedHat, HP, and Oracle for critical RCA. Writing technical documentation (SOP) for new issues for future reference. Following ITIL process for incident, change and problem management. Working on resource upgrades of virtual machines such as CPU, RAM and Disk using the VMware console.
Education
Chetanas Hazarimal Somani College of Commerce and Smt.Kusumtai Chaudhari College of Arts Near Government Servants Colony Bandra Mumbai 400 051
Bachelor of Science
2015 — 2018
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