Saurabh Hedaoo

About Saurabh Hedaoo

Experienced Network/System & Cloud Engineer with a demonstrated history of working in the IT and services industry. Skilled in ServiceNow, Solar winds, Network Monitoring tools, VM ware Workstation,vcenter, Hyper V etc.Experienced in Troubleshooting network issues of affected users. Tech (FT) for the layer-1 troubleshoots. Monitoring tool – Performing troubleshooting of Network infrastructure and Coordinating with ISP for Higher ISP level troubleshooting and support. Troubleshooting Cisco 9300,9400 series switches and POE switches. Engages equipment and service vendors to support network operations. Coordinated with various ISP(vendors) like ATT, Verizon, PGCIL, Tata, Sify tech, BSNL etc.Resolved Network outages and also engaging Major incident team for critical outage.Troubleshoot and Administer Windows Server 2019,2022 and Cisco UCS servers, services like Active Directory (AD), DNS, DHCP, and Group Policy Object (GPO) issues of Windows Servers.Monitor and manage AWS Cloud services (EC2, S3, RDS), implementing security via Identity and Access Management (IAM), automating workflows with Infrastructure as Code (IaC), and monitoring performance using CloudWatch.

Experience

1. Network System Engineer

   Wipro

   Feb 2024 — Present

   Client: Reserve Bank of India, Nagpur Role: Network & System Engineer (26/02/2024- till date) Managing and troubleshooting technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Monitoring and troubleshooting all network devices within the organisation. Coordinating with the NOC and other teams for network issue resolution. Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization. Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Troubleshoot and Administer Active Directory (AD), DNS, DHCP,and Group Policy Object (GPO) issues of Windows Server. Implement security measures to protect Windows servers from vulnerabilities Assist in designing and implementing backup and recovery strategies for Windows servers and Conduct regular backups and participate in recovery tests Create, modify, and disable user accounts based on organizational requirements and Manage user access permissions and troubleshoot access-related issues Created new VM’s to meet the specifications provided by client using VMware Workstation and configured Vmotion for Hardware resource management. Maintain accurate documentation of server configurations, procedures, and troubleshooting steps Contribute to the knowledge base to facilitate support and knowledge transfer Collaborate with other IT teams, including network administrators and application support teams

Education

• Anjuman College Of Engineering & Technology

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

• G. S. College of Commerce & Economics, Nagpur (Autonomous)

  Master of Business Administration - MBA, Finance