Saurabh Grover
Delivery | Project Management | Growth Leader | Oracle SCM Consultant
- Role
- Sr Manager- ERP at Carrier Midea India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Saurabh Grover
Currently Working with leading Mfg Company as Sr. Manager - ERP, Seasonal Professional…
Experience
Sr Manager- ERP
Jul 2013 — Present · Gurgaon, IN
Responsible for delivery of all IT Projects and operational CRs, Enhancements etc. starting from requirement analysis to production delivery including requirement gathering/SOW, UAT and production deployment. Engagement with business users for proper requirement and appropriate delivery• Managing integration with multiple third party systems like Dealer Management System, Service Management System,WMS, Banks etc and driving the changes required for future needs of business • Engaging with partner team for operational delivery/support, Proactively engage with business users, understanding their operational issue/pain area and providing the appropriate resolution• Monitor & Track the progress/closure of L3 tickets on daily basis and ensure support is provided to End users in time bound manner• Involved in major/high severity incidents for issue identification, Impact Analysis and for faster closure, Doing Repeat Tickets analysis, root cause analysis and permanent closure of the problem • Update/Roll out Priority Matrix basis the evolving business scenarios and drive ticket logging compliance as per priority matrix across offices• Track for timely/quality closure of incidents/issues related to High profile users, engage with users for satisfaction closure• Monitor the compliance to IT processes, Audits, SOD review, follow continuous Process improvement plan.
Education
University of Rajasthan
Bachelor of Engineering (BE)
Indian Institute of Foreign Trade
Master of Business Administration (MBA)
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