Saurabh Gawali
Business Process Lead @Tata Consultancy Services
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WORK HISTORY
Business Process Lead @Tata Consultancy Services
Pune, IN
Manage and co-ordinate with team working on Onco and Renal products.Track and allocate the daily workflow based on priority and case volume. Co-ordinate with associates to manage high volume of cases if any. Engaged in client interaction on monthly basis for quality and update session and thereof creating the MOM. Cascade updates and feedbacks provided by clients.Track and assign action items and its related activities in the cases. Act as point of contact between case processor and quality controller.Conduct team meeting for discussion of workflow and trigger the associates for quality and productivity improvement.Provide continuous feedback and track the quality of the associates.Assist in drafting corrective action and preventive action (CAPA) for the documentary evidence of late cases.Provide training based on the quality discussion with clients.Experience of working on ARGUS safety database.
EDUCATION
Savitribai Phule Pune University
Bachelor's degree, Pharmacy
Mumbai University Mumbai
High School Diploma, Pharmacy
Savitribai Phule Pune University
Master's degree, Business Administration and Management, General
ABOUT SAURABH GAWALI
Experienced Team Leader. Skilled in Pharmacovigilance, Healthcare, Clinical Research, Patient Safety. Strong operations professional with a Master\'s degree focused in Business Administration and Management and B-Pharamcy from Savitribai Phule Pune University, Maharashtra, India.Good experience of team handling, planning, resource utilisation, client interactions and on wide range of operational activities.
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