Saurabh Datta
Service Management Head I Verizon Business EMEA & APAC HCL Tech I Expertise in Customer Excellence I Digital Transformation I Life Cycle Management B2B Segment I Global Service Assurance Management I Team Management I
- Role
- Service Management Head L Verizon Business Emea & Apac at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Saurabh Datta
With over 20 years in the Telecom industry and transforming to IT Infrastructure and Solutions my journey has been marked by a steadfast commitment to service excellence and customer satisfaction. My core competencies revolve around service assurance, digutal adaption, delivery, relationship management, and retention, life cycle management. As Customer Service Assurance Professional, I\'m dedicated to enhancing our enterprise business through strategic leadership and a deep understanding of Internet products and cloud services.In my current role in HCL Tech since November 2024, I spearhead the Telecom Support applying my expertise in ITIL processes to drive operational efficiency. My team leadership, account management, and data analysis skills have been instrumental in maintaining high service standards, ensuring customer loyalty and forging strong enterprise relationships.
Experience
Service Management Head L Verizon Business Emea & Apac
Feb 2026 — Present
Education
ITIL 4 Foundation
ITIL 4 Foundation, ITIL
2021 — 2021
The Institute Of Engineers, SRM-KTR Student Chapter
Bachelors of Electronics & Communications, Electrical, Electronics and Communications Engineering
2000 — 2006
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