Saurabh Chouksey
By day: CSM @ QuestionPro | By skill: Certified CSM, Scrum Master, Six Sigma, Product Manager | By passion: Founder @ LaunchMate & Posh Puppy (pet food/tech) | Blending CX, AI & Process Excellence to build smarter system
- Role
- Customer Success Manager at QuestionPro
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Saurabh Chouksey
I’m a Certified Customer Success Manager, Scrum Master, Product Manager, and Green Belt Six Sigma professional, passionate about bridging the gap between customers, technology, and business growth.Currently, I work as a Customer Success Manager at QuestionPro, helping global clients (primarily managing the APAC accounts) turn insights into impact through data-driven engagement, seamless onboarding, and measurable ROI.Previously, at ClickPost, I led enterprise customer relationships and served as a technical subject matter expert, driving API integrations, workflow optimization, and scalable support operations. My efforts in automation and process improvement helped reduce resolution times, enhance customer experience, and strengthen long-term retention.Outside of work, I enjoy exploring how AI can transform customer experience and operations. I’ve built AI-powered tools like LaunchMate, designed to help founders manage CRM, hiring, and fundraising more intelligently — and I’m always experimenting with new ideas that blend CX, automation, and design.Also a pet-tech founder, I’m motivated by curiosity, empathy, and a constant drive to build things that genuinely help people (and sometimes pets).* Core Strengths• Customer Success Strategy & SaaS Account Management• Technical Expertise: API Integrations, Automation & Documentation• Cross-Functional Collaboration with Product & Engineering• Process Optimization (Lean / Six Sigma)• AI in CX & Workflow Efficiency• Product Thinking & Customer Retention
Experience
Customer Success Manager
Jun 2025 — Present · Pune, IN
About QuestionPro:QuestionPro is a premier experience-management and survey insights platform that empowers organizations to collect feedback, analyze data, and make informed decisions.Role Highlights:• Serve as the strategic point of contact for APAC clients, driving platform adoption, engagement, and long-term success.• Manage the complete customer lifecycle—from onboarding, to retention and renewals—ensuring measurable outcomes.• Provide expert guidance on survey design, integrations (e.g, Salesforce, Azure SSO), and technical enablement.• Partner closely with Account Management, Support, and Product teams to deliver timely solutions and elevate the client experience.• Monitor follow-ups and SLA commitments, proactively resolving escalations.• Advocate for clients internally by translating feedback into actionable insights to enhance the platform.• Build strong, trust-based relationships through consultative engagement and consistent value delivery.
Education
SIT- Symbiosis Institute of Technology
Bachelor of Technology - BTech, Civil Engineering
2012 — 2016
MAHARASHTRA INSTITUE OF HIGHER EDUCATION, JABALPUR
High School Diploma, High School/Secondary Diplomas and Certificates
2011 — 2012
Joy Senior Secondary School - India
Senior secondary
2009 — 2010
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