Saurabh Chawla

About Saurabh Chawla

I’m a finance professional with 16+ years of experience in invoicing, collections…

Experience

1. Manager Accounts Receivable

   Cognizant

   Nov 2021 — Present · Gurugram, IN

   Managing PAN India invoicing operations worth ~ INR 20 cr. per month, ensuring accuracy and timeliness in line with established contractual obligation.• Verified billing accuracy and ensured compliance with regulatory requirements and internal policies, maintaining zero-error standards.• Implemented accounts receivable collection strategies to reduce DSO (Daily Sales Outstanding) and minimized aged receivables.• Monitored strategic key (Top 30 customers), resolving disputes related to invoice errors, billing discrepancies, product misclassification.• Tracked and managed customer credit limits and credit terms proactively communicating credit risks to internal teams.• Served as primary contact for billing escalations, collection issues, and client communication.• Followed up on overdue invoices using multi-channel communication (calls, emails) improving collection efficiency.• Streamlined the cash application process, ensuring accurate payment posting and reducing unapplied cash and reconciliation issues.• Negotiated payment terms, settlements, and installment plans with delinquent clients, maintaining strong customer relationships.• Resolved customer issues related to pricing discrepancies, incorrect descriptions and invoice disputes by coordinating with internal departments (e.g, Sales, Operations, Customer Support).• Conducted ledger reconciliations for key clients to identify and resolve variances, contributing to improved cash flow.• Analyzed aging reports, identifying collection bottlenecks, risk areas, and trend for process improvement.• Prepared and analyzed monthly MIS reports including billed and unbilled revenue, provisions and debtors balances.• Collaborated with Sales, Account Management, and Customer Support teams to resolve billing conflicts and improve customer satisfaction.• Conducted internal audits of financial and operational processes, identifying billing errors, unauthorized discounts, and non-compliance issues.

Education

• ISCT

  Diploma

  1997 — 1999

• Indira Gandhi National Open University

  Master's degree

• The Institute of Finance & Management (IOFM) - USA

  Accredited Receivable Manager, Accounting, Internal Controls & Management

  2021 — 2022

• Hans Raj Model School

  Commerce

  1992 — 1994

• Delhi University

  B.Com(Hons)

  1994 — 1997

Skills

• Documentation
• Erp
• Variance Analysis
• Reconciliation
• Management
• Customer Relations
• Outsourcing
• Teamwork
• Team Management
• Microsoft Excel
• Accounts Payable
• Invoicing
• Audit
• Process Improvement
• Account Reconciliation
• Sox
• Internal Audit
• Microsoft Office
• People Management
• Sap R/3
• Excel
• Management Information Systems (Mis)
• Billing
• Accounts Receivable
• Customer Relationship Management (Crm)
• Accounting
• Mis
• Always Willing to Learn
• Always Punctual
• Auditing
• Internal Controls
• Training
• Telecommunications
• Payroll
• Analysis
• Business Process Improvement
• Sap
• Dedication to Work