Saurabh Chahare
production support, Application support, SQL, Unix, Serving Notice Period
- Role
- Senior Software Engineer at HCLTech
- Location
- Nagpur, IN
- LinkedIn followers
- 500 followers
About Saurabh Chahare
I am working as Senior Software Engineer in HCL Technologies (Banking domain) i am…
Experience
Senior Software Engineer
Nov 2019 — Present · Nagpur, IN
Primary IT contact (L1 production Support) Providing 24*7 Support to Data Analytics. Trading Applications traders for the region of APAC, EMEA, NAM.Support around 12 applications which include supporting end user with the issues faced while working in the CITI portal.Providing solution to the clients for the issues while accessing the applications and resolving the discrepancies in trades. SQL Developer and DB Visualiser are the backend applications used for resolving the issues.Part of the L1 Support team focusing on Cash Compliance & Trading.Analyzed problems and implemented solutions, ensuring solutions were captured in KEDB.Writing the SQL queries to fetch the different data from database as per the business requirements. Expertise in monitoring mail’s, alerts (ITRS alert) & logs also expertise in monitoring troubleshooting and verifying processed and pre settled trades for institutional equities business and their clients.Provides online supports to investigating the trades capture issues and providing extensive support for post execution services like trade booking, client confirm generation by in-house application.Ensuring all Issue are progressed & cleared within SLA – escalating to other internal and external teams as appropriate.Managing Issue through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress. Interact with other support groups, business users, testing team, solution architects and business analyst.Direct interact with clients across the globe.Resolving the INC and REQ with the help of Service Now.
Education
Monad University Delhi
Bsc
2011 — 2014
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