Saurabh Bhambhani

Senior Associate @Apex Group Ltd

Mississauga, ON, CA

Supervise TA oversight for subscription, redemption, switch, transfer, and distribution procedures executed by the back office team. • Lead day-to-day operations, providing guidance and technical support to address complex issues. • Ensure timely resolution of all outstanding queries, prioritizing quality customer service through regular client communication. • Collaborate with internal teams to meet client service goals and present Key Performance Indicators as needed. • Serve as a point of contact for client escalations, managing issues to resolution in line with internal policies. • Assess completeness of Know Your Client (KYC), anti-money laundering (AML), and due diligence documents during investor onboarding. • Maintain investor information for FATCA and CRS compliance. Proactively identify and implement process improvements to enhance customer satisfaction, efficiency, and risk mitigation. • Adhered to quality and service standards to support operational goals.

Kurukshetra University

Bachelor of Engineering (B.Eng.), Computer Science