Saurabh Agarwal
Operations Strategist | Franchise Management | Key Account Management | Customer Relationship Management | New Customer Acquisition | Customer Onboarding | Project Management
- Role
- Assistant Manager- Franchise Management and Operations at Dr. B. Lal Clinical Laboratory
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Saurabh Agarwal
Result-driven professional with over 9 years of experience in Operations Management…
Experience
Assistant Manager- Franchise Management and Operations
Dr. B. Lal Clinical Laboratory
Mar 2022 — Present · Jaipur, IN
Oversee end-to-end new Customer Acquisition, onboarding, account management, learning and development, business growth, and Customer relationship management (CRM).• Plan and execute sales and marketing strategies to drive franchise growth.• Build strong collaboration and communication with stakeholders to address and resolve issues effectively.• Maintain Quality compliance and manage legal documentation, working with advisors on contracts and agreements.• Enhance customer satisfaction through agile approaches and resolve escalated issues effectively.• Lead end-to-end project management to ensure timely, on-budget, and successful project outcomes.• Identify, assess, and mitigate risks to ensure smooth operations and project success
Education
Poornima Group of Institution Jaipur
Bachelor of Technology (B.Tech.), Mechanical Engineering
2009 — 2013
Jaipur National University
Master of Business Administration - MBA, Business Administration, Management and Operations
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