Saurabh A. Vaish
Principal Customer Success Manager @ Qualtrics | Global Enterprise Client Management
- Role
- Principal Customer Success Manager, Strategic Accounts at Qualtrics
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Saurabh A. Vaish
I help organizations maximize the value of their technology investments. With 13+ years of experience partnering with Fortune 500 clients and leading SaaS providers, I focus on solving real business challenges, building strong client relationships, and ensuring measurable outcomes.Currently at Qualtrics, I oversee a 8 figure book of business with complex client portfolios. I lead cross-functional teams, and partner with senior executives to drive adoption, retention, and growth. My approach combines hands-on problem-solving with strategic insight, ensuring both immediate results and long-term client success.
Experience
Principal Customer Success Manager, Strategic Accounts
Oct 2022 — Present · New York, NY, US
Lead a $10M+ Global Enterprise portfolio (Financial Services, Energy, Hospitality, Goods & Services) with $5M+ ACV per program. I partner directly with C-suite stakeholders across Voice of Customer, Employee Experience, and Market Research to drive NRR, measurable adoption, and commercial expansion.Commercial Growth: Secured a multi-year renewal with a $2.5M uplift by aligning programmatic initiatives with executive roadmaps and demonstrating tangible impact on key business outcomes.Adoption Strategy: Drove $2M in shelfware adoption within six months by launching a grassroots campaign that identified ICPs and converted them into advocates through scalable implementations.Program Leadership: Quarterbacked cross-functional teams for the end-to-end rollout of 15 solutions at a Fortune 100 telecom, earning industry recognition for business impact.
Education
Hofstra University
Bachelor of Business Administration (BBA), Business Management
2007 — 2011
Skills
- Hindi
- Cold Calling
- Managerial Finance
- Account Management
- Indirect Channel Sales
- Direct Sales
- Teamwork
- Employee Management
- Branch Operation
- Powerpoint
- Microsoft Excel
- Car Rental
- Financial Analysis
- Branch Management
- Relationship Building
- Strategy
- Public Speaking
- Management
- Sales Operations
- Customer Service
- Human Resource Development
- Time Management
- Employee Engagement
- Sales Management
- German
- Microsoft Office
- Sales
- Employee Training
- Employee Relations
- Leadership
- Microsoft Word
- Operations Management
- Team Leadership
- Brand Management
- Inventory Management
- Marketing Strategy
- Business Development
- Customer Satisfaction
- New Business Development
- Public Relations
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