Saurab Gupta
PW(Physics Wallah)/ Ex- BYJU\'S/ Ex- DIGITAL PARTNER/ Ex- JANA SMALL FINANCE BANK/ Ex- JUST DIAL LIMITED
- Role
- Operations Academic Counselor at PW (PhysicsWallah)
- Location
- Varanasi, UP, IN
- LinkedIn followers
- 500 followers
About Saurab Gupta
To secure the job in the finance sector in your organization which could help me to learn…
Experience
Operations Academic Counselor
Feb 2023 — Present · Varanasi, IN
As an Operations Academic Counselor at PhysicsWallah, my primary responsibility is to manage student interactions within the online learning platform, ensuring smooth academic guidance and support throughout their course journey.Key Responsibilities:Student Counseling:Provide personalized academic guidance to students based on their learning needs and goals.Address student queries regarding course curriculum, study plans, and exam strategies.Monitor student progress through performance analytics and intervene where necessary.Conduct regular check-ins to assess student satisfaction and address any concerns.Operations Management:Manage student enrollment processes, including verifying eligibility and handling payment issues.Coordinate with the teaching faculty to address student feedback and concerns regarding course content.Track student attendance and engagement on the platform, identifying potential drop-outs and implementing retention strategies.Maintain accurate student data on the CRM system.Quality Assurance:Ensure consistency in the quality of academic support provided to students.Monitor faculty performance and provide feedback to improve teaching effectiveness.Contribute to the development of new academic programs and curriculum updates.Collaboration:Work closely with the Operations team to streamline processes and optimize student experience.Collaborate with marketing and sales teams to promote academic programs and attract new students.Our role play in shaping the student life experience.As an education counselor, i have a unique position to guide and support students through their educational journey. I possess the knowledge and expertise to advise them on course selection, career options, and personal growth.pW iS nOt a Education iTs EmOtioNs.
Education
School of Management Sciences, Khushipur, Bachhawan, Varanasii
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
2016 — 2018
Mahatma Gandhi Kashi Vidyapeeth
Bachelor of Commerce - BCom, Accounting and Business/Management
2013 — 2016
happy model school Varanasi up
School, Business/Commerce, General
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