Sandie Geng

About Sandie Geng

Dynamic and results-driven Client Service Manager and Talent Management professional with 9+ years of progressive experience in client relationship management, recruitment strategy, and team leadership within the IT consulting and professional services industries. Proven success in building and nurturing long-term partnerships with enterprise clients by delivering tailored workforce solutions, ensuring service excellence, and driving business growth. Adept at leading cross-functional teams, managing employee performance, and collaborating with HR and technical teams to align talent strategies with organizational goals. Recognized for a consultative approach, strong communication skills, and a commitment to creating win-win relationships between clients, employees, and the organization

Experience

1. Client Service Manager

   UNICON International Inc.

   Dec 2023 — Present · Columbus, OH, US

   Cultivate and maintain trusted client relationships through regular communication, meetings, and presentations to understand business needs and deliver tailored solutions. · Manage a portfolio of existing client accounts, ensuring exceptional service delivery, satisfaction, and long-term retention.· Drive business growth by identifying new client opportunities and deepening relationships within established accounts.· Partner with the recruiting team to meet client hiring needs and ensure client alignment, including reviewing resumes, coordinating interviews, and managing candidate onboarding.· Oversee employees assigned client accounts, conducting performance reviews and addressing employment-related issues in collaboration with HR.· Liaise with subcontracting companies and their personnel to coordinate project assignments and ensure compliance with client requirements.· Oversee administrative processes for employee lifecycle events, including hires, changes, and terminations· Prepare and deliver detailed monthly internal and external performance and activity reports.· Maintain an accurate and up-to-date client database, documenting all interactions and account activity.· Complete internal administrative processes, including new hire documentation, employment changes, and terminations.· Collaborate with technical and sales teams to identify business opportunities and develop tailored proposals and RFP responses.· Perform a variety of sales administrative duties to support efficient account and project management operations.

Education

• Groveport Madison High School

  Diploma, General Studies

• Franklin University

  Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations