Saunak Kumar

Experience

1. Senior Syetem Administration Lead

   Wipro

   Oct 2023 — Present · Pune, IN

   Client- Honeywell Automation Key Result Areas: Hands on experience to Lead with technical and management depth to drive all aspects of End user services support diagnosing, problem solving, technical support, project management & resolution. Lead support key initiatives in the region by actively participating project management & technical implementation tasks. Demonstrated expertise in O365 and Windows OS. Coordinate with logistics & manage IT asset management functions (CMDB) including distribution & decommissioning assets. Manage and maintain the hardware on the customer site. Manage phones, printers, and video conferencing equipment (Coordinating together with engineering teams in order to find the best solution). Responsible to review, update & maintain knowledge management procedures. Proficient with ServiceNow reporting / dashboards, Strong customer relationship handling skills. Handled DSAT Analysis & Business review on Weekly basis. Handled Resource Management (Hiring, Manage & Mentor) as per Project Constraint. Oversee & Handle Townhalls / Board meetings / Roadshows and provide exceptional white glove support to key executives and stakeholders visiting the region. Manage the Exiting CWR (Contractor Working Resources) assets & Security Compliance.

Education

• Bharath University

  Bachelor of Technology - BTech

  2012 — 2016