Saumya Agrawal
Technical Program Manager | Business Analysis & Project Management | Cloud Migrations | BI | Customer Experience Analytics
- Role
- Technical Program Manager at Samsung Electronics America
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Saumya Agrawal
Hi! I’m someone who loves solving business problems with data, whether it’s digging into customer journeys, building dashboards or leading cloud migration projects with zero disruption.Over the last 8+ years, I’ve worked across eCommerce and finance (Samsung, Citibank, Infosys), blending analytics, strategy and cross-functional collaboration. At Samsung, I led initiatives that boosted conversions, streamlined checkout, and made personalization feel seamless. I also led the AWS to GCP migration for major programs, ahead of schedule, with measurable wins in speed and scale.I’m at my best when I get to use tools like SQL, Tableau, and GCP to bring clarity to complex problems and when I’m working with teams to turn insights into action.Key strengths: Customer journey analytics, cloud data pipelines, marketing KPIs, agile program management, and simplifying data for decision-makers.Always open to connecting, collaborating, and learning more about roles at the intersection of data and strategy.
Experience
Technical Program Manager
Aug 2023 — Present · Bellevue, WA, US
Orchestrated end-to-end migration of 4 critical projects from AWS S3 to GCP Cloud Storage successfully, within a tight deadline of 5 months; reducing data transfer time by 25%, improving scalability by 30%, achieving 98.9% data integrity• Led cross-functional teams (2) in planning and executing migration strategies, including workload assessment, risk management, and change control, to minimize disruptions and ensure business continuity • Analyzed Net Promoter Score data for online purchasing detractors during Eureka (Galaxy S24) launch, identifying key pain points such as checkout process complexity, year-end promo expirations, order cancellations• Led an in-depth customer engagement journey analysis for different segments on samsung.com, pinpointing key pain points with bounce rates exceeding 40%• Leveraged insights from customer behavior to enhance personalization, developed targeted recommendations, increasing repeat visits by 20% and session duration by 25%, driving customer satisfaction and conversion rates
Education
University of Illinois Chicago
Master's degree, Management Information Systems
2017 — 2018
Dr. A.P.J. Abdul Kalam Technical University
Bachelor's degree, Information Technology
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