Saumya Singh
ServiceNow Developer | CSA | CAD | ITSM | CSM | Integration | Virtual Agent | Agentic AI
- Role
- Consultant at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Saumya Singh
ServiceNow Consultant with ~3 years of hands-on experience delivering end-to-end ITSM and CSM solutions for enterprise clients. I specialize in turning messy service processes into clean, automated, and scalable workflows (yes, the kind that actually work in production).Currently handling 3 parallel ServiceNow projects, owning everything from requirement gathering and solution design to development, integrations, and go-live support. Strong in Flow Designer, Business Rules, Client Scripts, REST integrations, and SLA-driven implementations—with a growing focus on AI-driven and agentic workflows.I’ve led implementations like Enterprise Request Management (cutting manual effort by ~40%) and Agentic AI–based Incident Management (reducing L1 support load by ~30%). I enjoy solving real business problems, not just configuring forms and calling it “done”.Certified ServiceNow CSA & CAD, known for reliability, client satisfaction, and collaborating across teams without drama.If you’re looking for someone who understands both business pain points and ServiceNow internals—we’ll get along just fine.
Experience
Consultant
Sep 2025 — Present
Education
CMR Institute Of Technology
Bachelor of Engineering, Electronics and Communications Engineering
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