Saumya Gusain
HR & Customer Service Specialist @Jsb Cargo Movers Pvt Ltd
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WORK HISTORY
HR & Customer Service Specialist @Jsb Cargo Movers Pvt Ltd
Ghaziabad, IN
Customer Support & Logistics: Manage end-to-end shipment coordination between shippers, carriers, and internal teams. Handle bookings with major shipping lines, share schedules, and provide timely shipment updates- Documentation & Reporting: Ensure accuracy of BL instructions, invoices, and commercial documents. Maintain Daily Shipment Reports (DSR) for operational transparency- Rate & Quotation Management: Secure competitive freight rates, prepare quotations, and support sales with pricing inputs- Issue Resolution: Proactively address delays, schedule changes, and shipment disruptions to ensure smooth operations- HR Support: Assist with onboarding, maintain employee records, track attendance, support payroll processes, and coordinate recruitment activities- Customer Experience: Deliver high service standards, resolve queries promptly, and build long-term client relationships through consistent communication.
EDUCATION
Swami Vivekanand Subharti University
Master of Business Administration, Human Resources Management/Personnel Administration, General
Kumaun University
Bachelor of Commerce, Business/Commerce, General
ABOUT SAUMYA GUSAIN
Customer Support Specialist with expertise in freight forwarding, logistics, and international shipping. Skilled in end-to-end shipment coordination, booking management, documentation, and DSR reporting. Experienced in securing competitive freight rates, preparing sales quotations, and resolving delays or schedule changes proactively. Focused on delivering exceptional customer experience, operational efficiency, and building strong client relationships.
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