Saumya Agrawal

About Saumya Agrawal

Technical Account Manager helping enterprise customers successfully implement and scale AI SaaS platforms.What does it take for an enterprise customer to successfully adopt a complex AI product and actually see measurable business impact from it? This question has shaped my career across AI SaaS, consulting, and product engineering environments. I am a Technical Account Manager and Customer Success leader with ~8 years of experience helping global B2B customers implement, adopt, and scale SaaS platforms. My work sits at the intersection of technology, customer strategy, and business outcomes - ensuring that innovative products translate into real operational value for customers. Most recently at Nanonets, an AI-powered workflow automation platform, I managed a $1.5M ARR portfolio of 60+ enterprise customers. I led end-to-end customer engagements across onboarding, API integrations, and adoption programs - partnering closely with sales, product, and engineering teams to deliver successful implementations and long-term customer growth. This work resulted in 90% go-live success and a 15% reduction in churn, while also driving expansion opportunities within the customer base. Earlier in my career at Bain & Company, I advised CXO leaders on digital transformation, growth strategy, and operating model design, strengthening my ability to connect technology capabilities with strategic business priorities. My foundation as a software engineer at Samsung R&D further enables me to translate complex technical concepts, such as APIs, automation workflows, and AI models into clear, business-focused solutions for customers. Today, I am particularly excited about the opportunity to help organizations unlock the value of AI-driven SaaS platforms, especially in roles that combine: Customer Success & Technical Account Management, Product Implementations & Integrations, AI / Automation Platforms, and Strategic Customer Partnerships.After a planned maternity break, during which I continued independent consulting and professional development, I am now actively exploring Customer Success and Technical Account Management roles with AI-driven SaaS companies. If you\'re building products that transform how businesses operate – I would love to connect.

Experience

1. Management Consulting & Ai Evaluation Expert

   Mercor

   Oct 2025 — Present

   Designed complex prompts and evaluation frameworks to benchmark Large Language Model performance across strategy consulting and vibe coding problem domains.• Developed high-difficulty problem sets and structured solution rubrics used to identify model reasoning gaps and support AI model fine-tuning.• Evaluated AI-generated outputs for analytical rigor, business logic, and technical accuracy, contributing to improved reasoning capabilities in next-generation models.• Created consulting-style case prompts and coding challenges to test AI performance in real-world decision-making scenarios.

Education

• Università Ca'​ Foscari Venezia

  International Exchange Student

  2019 — 2019

• Birla Institute of Technology and Science, Pilani

  B.E.(Hons.) + M.Sc.(Hons.), Mathematics and Computer Science

  2010 — 2015

• Indian Institute of Management, Lucknow

  Master of Business Administration - MBA

  2018 — 2020