Sauma Upile Mtila Doka

Experience

1. Professional Solutions Coordinator

   ARKANCE USA

   Mar 2025 — Present · Alexandria, VA, US

   Define and track key performance metrics for both external and internal projects, such as project success rates, utilization, and profitability.· Conduct post-project evaluations to assess customer satisfaction, operational efficiency, and lessons learned, implementing improvements where necessary.· Coordinate and manage internal projects critical to operational efficiency, including handling the pre-sales support Technical Resource Request (TRR) process and ensuring seamless cross-departmental collaboration.· Managing revisions to scheduling requests and maintaining updated communication with relevant stakeholders. Oversee document collection, preparation, and organization for internal reviews (e.g, services worksheets, pricing spreadsheets) to support efficient workflows.· Work with Marketing and Leadership to add webinars, customer-specific events, and various company events to calendars to ensure resources are properly allocated.· Foster strong collaboration across consulting, sales, and internal teams to support both customer-facing and internal TRR requirements and activities.· Ensure transparent, timely communication of request statuses, resource needs, and risks to stakeholders.· Identify inefficiencies in pre-sales processes and lead initiatives to improve workflows, including automation opportunities for scheduling and reporting tasks.· Actively contribute to process development and refinement to ensure alignment with company objectives and growth.· Act as a subject-matter expert in leveraging tools like CRM systems, M-Files, and OneNote

Education

• University of North Carolina at Chapel Hill

  Master of Public Health - MPH

  2021 — 2023

• University of Maryland

  Bachelor of Science - BS

  2016 — 2020