Saulo Souto Bravim
LEAD SALESFORCE ENGINEER
- Role
- Swarm Leader at Salesforce
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Saulo Souto Bravim
Accomplished Lead Salesforce Engineer with over 8 years of experience developing and integrating application solutions for diverse clients across the energy, retail, and finance sectors. Proven track record configuring, deploying, and troubleshooting technical issues with the Salesforce platform. Adept at administering user access, configuring security roles, and maintaining system data. Excel in people-facing roles, liaising between development teams and stakeholders to define requirements, manage projects, and provide user training and support.
Experience
Swarm Leader
Jan 2020 — Present · Hillsboro, OR, US
Received a promotion to lead and assist engineers with support cases and escalated client issues with Sales cloud products.• Configured, deployed, and troubleshot company instances, as well as administered user roles, security, profiles, and new user credentials.• Created and managed custom objects, fields, formulas, reports, dashboards, and validation rules.• Implemented customization requests, including workflow, triggers, and automated email responses. • In previous role as a Success Engineer, managed inbound Tier 1 and 2 user case requests.• Offered ongoing, ad hoc Salesforce support to promote adoption and optimize performance.
Education
Faculdades Pitágoras
Master of Business Administration - MBA
Centro Universitário do Leste de Minas Gerais
Bachelor's Degree
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