Saul Lopez

About Saul Lopez

As an IT Support Specialist at Felix Construction, Saul Lopez supports employees across office and field environments by delivering reliable, hands‑on technical assistance and ensuring that systems, devices, and applications operate efficiently. In this role, he focuses on resolving technical issues, enhancing user experience, and maintaining the tools that keep teams productive across Phoenix and Arizona job sites. Saul is committed to providing clear communication, fast problem‑solving, and dependable support that helps the organization run smoothly.Saul brings a diverse technical background shaped by previous roles in technological financial services, federal IT sales, and software development support. His experience as a Financial Services Professional strengthened his customer‑service mindset, attention to detail, and ability to navigate complex systems. Prior to that, he worked as a Federal Account Sales Executive, where he helped government agencies implement tailored IT solutions—honing his analytical skills and deepening his understanding of modern technology environments. His earlier experience in software engineering support further expanded his troubleshooting abilities and reinforced his passion for technology as a tool for solving real‑world problems.Saul holds a double major in Business Information Security and Computer Information Systems from the W.P. Carey School of Business at Arizona State University, where he earned the Presidential Scholarship. Fluent in both English and Latin American Spanish, he values building strong relationships and providing helpful, patient support to users of varying technical backgrounds.Outside of work, Saul is committed to continuous growth and learning. He enjoys exploring new skills, collaborating with others, and finding ways to make a positive impact, both inside and outside the workplace.

Experience

1. Information Technology Support Specialist

   Felix Construction Company

   May 2025 — Present · Phoenix, AZ, US

   Provide in‑person and remote technical support for Phoenix staff, Arizona job sites, and Dallas users, resolving hardware, software, and account‑related issues- Troubleshoot and support Windows, Microsoft 365, Azure AD, and key applications including Viewpoint Vista, Bluebeam Revu, and AutoCAD- Maintain and deploy laptops, mobile devices, printers, and conference room AV equipment- Assist with new‑hire onboarding, setting up hardware, software, and access permissions- Document tickets, update internal procedures, and contribute to improving IT processes and user experience- Support system updates, application patching, and adherence to security best practices.

Education

• GateWay Community College

  Associate of Science - AS, Chemistry

• Arizona State University

  Bachelor of Science - BS, Computer and Information Systems

• Arizona State University

  Bachelor of Arts - BA, Business (Information Security)