Saul Bautista Palau
Customer Engagment @H&M
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2019 — Present
Customer Engagment @H&M
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Barcelona, ES
Creating guidelines for customer service-related queries on the H&M Social media platforms• Strong client understanding to tackle opportunities and resolve issues proactively.• Gathering and sharingin sights from the hot line to increase engagement rates.• Maintaining up to date knowledge of products, promotional activities and Marketing to support product roadmaps based on insights.
SKILLS
Marketing En InternetWeb 2.0Mobile MarketingPublicidad En InternetMarketing StrategyEstilo De Vida SaludableEspañolNegociaciónGestión De ProductosRedes SocialesE-CommerceMercadotecnia En Medios SocialesOnline AdvertisingMarketing CommunicationsSocial Media MarketingEmpresa SaludableOnline MarketingMarketing En Motores De BúsquedaEstrategia EmpresarialEstrategia De MercadotecniaOptimización En BuscadoresAdvertisingSemMarket ResearchGoogle AnalyticsDirección De MarketingBlogsEstrategiaEspíritu EmpresarialSocial MediaDigital MarketingDesarrollo WebDigital StrategyMarketing DigitalMarketingMarketing Por Correo ElectrónicoGoogle AdwordsSEOMedios SocialesRelaciones Públicas
ABOUT SAUL BAUTISTA PALAU
A senior marketing and communication professional with more than 10 years brand…
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