Saugata Chakrabarti
Global IT Leader | GenAI & Automation Strategist | Driving Digital Transformation & Operational Excellence
- Role
- Deputy General Manager at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Saugata Chakrabarti
Seasoned IT Services and Transformation Leader with over 25 years of global expertise in…
Experience
Deputy General Manager
Feb 2025 — Present · Bengaluru, IN
o Championing standardised delivery frameworks across strategic Life Sciences and Healthcare portfolios to enable consistent, scalable, and high-efficiency operations. As Line of Business (LOB) Lead, driving enterprise-wide automation and productivity transformation initiatives.o Delivered productivity uplift across targeted accounts by embedding Lean methodologies—eliminating root causes via Problem Management, enabling proactive resolution through Left Shift, reducing MTTR, and enhancing Observability.o Spearheaded automation initiatives powered by RPA, Generative AI, and Agentic AI—redefining service delivery models and unlocking operational agility.o Delivered productivity improvement by applying Lean levers. These interventions enabled MTTR reduction, self-service adoption, automated resolution, and ticket avoidance—driving operational efficiency and enhancing user experience.
Education
Sikkim Manipal University - Distance Education
Master of Science - MS, Information Technology
DOEACC Society
DOEACC 'A' Level (Advanced PGDCA), Information Technology
Project Management Institute (PMI)
PMP, Project Management
2014 — 2023
Bhawanipore Education Society College, University of Calcutta
Bachelor of Science (B.Sc.), Chemistry
University of Calcutta
Bachelor of Science (BSc)
1997 — 2000
Scrum Alliance
Certified Scrum Master
Https://Www.scrumalliance.org/
Certified Scrum Master
2018
Axelos
ITIL V3 2011 Foundation
2017
Scrum Alliance
Certified Scrum Master
2018
Sikkim Manipal University - Distance Education
Master of Science (M.Sc.), Information Technology
Axelos
ITIL V3 Intermediate Service Operations
2017
Skills
- Consulting
- Business Process
- Project Management
- Sdlc
- Service Delivery
- Pmp
- Business Analysis
- Crm
- Itil
- .net
- Oracle
- Requirements Analysis
- Vendor Management
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