Saud Mohammed Ali
Shift Manager @Pepe's Piri Piri
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WORK HISTORY
Shift Manager @Pepe's Piri Piri
Leytonstone, GB
Develop with reviewing customer surveys to develop and implement ways to improve cus-tomer service | Collaborate with resolving customer complaints in a professional manner • Authorize for checking in on dining customers to enquire about food quality and service.• Spearhead to provide excellent customer service in high-quality, friendly atmosphere and developed a rapport with customers | Facilitate to ensure all company standards and pro-cedures are implemented and adhered to in my area of work.• Outperform to maintain high service standards by the ongoing training of basic service, hospitality, policies, and procedures for all assigned employees.• Administer and ensure compliance with food safety and sanitation policies, laws, and practices, including corporate HACCP program.
EDUCATION
Visvesvaraya Technological University
Bachelor of Engineering (B.E.), Mechanical Engineering
International Indian School Jeddah
High School, Science Stream
Anglia Ruskin University
Master of Business Administration - MBA, General Studies
SKILLS
ABOUT SAUD MOHAMMED ALI
As a dedicated Team Lead at Pepe’s Piri Piri, I bring over three years of experience in delivering exceptional customer service, enhancing operational efficiency, and maintaining compliance with food safety and sanitation standards. I focus on creating a welcoming and high-quality dining atmosphere while facilitating team training to uphold company policies and procedures. My collaborative approach ensures consistent service excellence and customer satisfaction. Complementing my current role, I work as a Traffic Data Collection Surveyor at Tracsis Traffic Data, where I specialize in data capture and validation for transportation projects. By conducting both quantitative and qualitative data collection, I contribute to reliable insights for large-scale initiatives such as TFL Tram and Mayor of London New Year’s Eve. My commitment to accuracy, teamwork, and process improvement underscores my ability to deliver impactful results across diverse industries.
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