Saud Arellano

Computer Technician @Memofix

ON, CA

Run diagnostic and performance tests on both laptop and desktop computers to identify hardware failures.• Conduct careful product identification reviews to ensure accuracy.• Perform thorough tear-downs of electronic equipment to pinpoint hardware issues.• Validate customer-reported defects or functionality issues.• Collaborate with Team Leads and team members to ensure efficient device repairs.• Order replacement parts using electronic inventory management systems.• Accurately document diagnoses and repairs in online tracking systems.• Execute repairs, install replacement components, and conduct comprehensive testing using provided diagnostic procedures.• Identify and address cosmetic defects during the repair process.• Perform operating system installations and software application recoveries for testing or post-repair.• Conduct detailed visual inspections to ensure compliance with quality guidelines.• Meet Key Performance Indicator (KPI) expectations for all responsibilities.• Adhere to internal documented work instructions.• Aid colleagues, such as Quality Control, during peak periods or coverage.• Respond to customer phone calls and/or emails regarding issues related to ICT Product & solution products.• Maintain knowledge of industry trends and customer needs and communicate information.• Demonstrate working knowledge of business equipment and computer applications (Microsoft Outlook, Word, Excel, and PowerPoint).

Al-Tawid International School in Yanbu Al-Bahr

Elementary Diploma

AMA Computer College

Bachelor's degree

Philippine International School in Yanbu Al-Bahr

High School Diploma