Saubhagya Mishra

About Saubhagya Mishra

With over 6.5 years of experience in network engineering, I specialize in enterprise…

Experience

1. Technical Consulting Engineer

   Cisco

   Feb 2023 — Present · Bengaluru, IN

   Providing technical assistance for Break-Fix support, including all severity levels such as critical issues and catastrophic outages• Delivering end-to-end technical network solutions and expert guidance• Configuring, upgrading, and troubleshooting various network devices• Recreating customer issues in lab environments for detailed analysis, validation, and internal training• Collaborating directly with customers to address bugs, software defects, and security vulnerabilities in Cisco devices• Conducting technical training sessions to upskill team members• Technical and process-oriented case reviews to maintain quality and efficiency• Point of Contact (POC) for specific technical skills and technologies• Collaborated across multiple technologies and coordinated with cross-functional teams for seamless integration and support.• Serving as a member of the specialized Overwatch Team focused on AI-driven automation for case handling• Coordinating with Business Unit (BU) and Engineering teams to resolve high-impact, critical customer issues• Root Cause Analysis including System Trace Analyzation

Education

• Biju Patnaik University of Technology, Odisha

  Master of Computer Applications - MCA

  2017 — 2021

• Networkbulls

  CCIE R&S

  2018 — 2019

• Jetking

  JCHNA

  2017 — 2018

• Academy of Business Administration, (ABA), Balasore

  BCA - Bachelor of Computer Application

  2014 — 2017