Satyam Mishra
Senior Manager – Operations & Automation Leader | CX Transformation | Program & Service Delivery Excellence | Data-Driven Process Optimization
- Role
- Senior Program Manager Data and Product at upGrad
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Satyam Mishra
As a Senior Manager of MIS Products at upGrad, I lead product strategy and data solutions for our Learning Experience team. I manage a portfolio of key third-party tools—like Freshdesk for ticketing, Accredible for certificates, Tubelight for calling, and WhatsApp for engagement—ensuring seamless access and automation. In addition, I drive critical projects—boosting NPS, ensuring learner completions, and managing budgets end-to-end—so that we consistently deliver an outstanding learning experience.
Experience
Senior Program Manager Data and Product
Mar 2025 — Present · New Delhi, IN
Lead automation, data strategy, and financial governance for a 200-member Learning Experience function, driving scalable operations, learner success, and cost discipline.• Architected a centralized real-time operations dashboard ecosystem (Power BI & Looker Studio) with fully automated backend data pipelines — enabling zero-manual reporting across learner lifecycle, SLA, engagement, and completion metrics.• Designed and deployed 100+ API-driven automation workflows using Power Automate and Google Apps Script, significantly reducing manual bandwidth and increasing operational velocity across CX, delivery, and stakeholder teams.• Built automated WhatsApp-trigger communication systems and certificate issuance workflows integrated via APIs — enhancing proactive learner engagement and eliminating manual processing.• Established learner data governance frameworks covering profile data, academic progress, attendance, complaints, feedback, NPS/CSAT, and completion tracking — driving improved retention and program completion outcomes.• Own Annual Operating Plan (AOP) creation and financial governance for the function, managing ₹260M non-payroll and ₹160M payroll budgets; track invoices, actuals vs. forecasts, and quarterly burn to ensure strict budget adherence and cost optimization.• Act as the single point of accountability for finance alignment, proactively flagging variance risks and implementing corrective controls to prevent budget overruns.
Education
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA, Finance and Financial Management Services
Singhania University
BTech - Bachelor of Technology
Board of Technical Education, Uttar Pradesh (BTEUP)
Diploma of Education, Electrical, Electronics and Communications Engineering
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