Satyendra Tagore
Vice President Strategic Programs @Axis Bank |Conversational AI | Digital Banking | Digital Transformation | Process Excellence |Customer Experience
- Role
- Vice President Process Excellence & Automation at Axis Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Satyendra Tagore
IIM Lucknow Post Grad & Enterprise transformation leader with 17+ years of experience building, scaling, and optimizing large digital businesses across banking and financial services. I operate at the intersection of Strategy, Technology, AI, and Operating Model Transformation — translating vision into measurable business outcomes.At Axis Bank, I lead enterprise-wide digital transformation initiatives spanning AI deployment, regulatory modernization, CRM, NPS, CSAT, customer lifecycle redesign, and operating model optimization across retail and wholesale banking.My mandate goes beyond digitization — it focuses on re-architecting how the organization operates.Previously, as a founding member of SBI YONO at State Bank of India, I helped conceptualize and scale one of India’s largest digital banking ecosystems — driving digital adoption for 6+ crore customers, building marketplace alliances, and embedding analytics-led cross-sell across financial subsidiaries.
Experience
Vice President Process Excellence & Automation
Jun 2024 — Present · Mumbai, IN
Program management in digital adoption, regulatory, technology, services across wholesale banking operationLed programs to improve NPS, Complaints, Service Promise FrameworkSpearheaded “Current Account Onboarding & Servicing transformation” improving overall TAT, NFTRWB Service CRM tech enhancements, automation, monitoring customer complaints, data insightsProblem solving and data analytical skills demonstrated across delivery of projects and complex program
Education
Malaviya National Institute of Technology Jaipur
B.tech, Electronics & Communication
Indian Institute of Management, Lucknow
PGDM ( MBA), Marketing & System
Skills
- Relationship Management
- Crm
- Business Development
- Channel Sales
- Forecasting
- Product Management
- Business Analysis
- New Business Development
- Competitive Analysis
- Cross-Functional Team Leadership
- Pre-Sales
- Team
- Sales Operations
- Pricing Strategy
- Team Management
- Negotiation
- Key Account Management
- Customer Relationship Management (Crm)
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